Last Updated: June 23, 2015
HappyCo is committed to protecting your privacy. This Statement of Privacy applies to the HappyCo website and software platform. This statement governs the data collection, processing and usage practices of HappyCo. By using the HappyCo website or services platform, you consent to the data practices described in this statement.
Website Collection and Use Practices
HappyCo collects personally identifiable information, such as your e-mail address, name, company name, home and/or work address and/or telephone number
In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.
Social Media (Features) and Widgets:
Links to Other Websites
Our Site includes links to other Web sites whose privacy practices may differ from those of HappyCo. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
With your consent we may post your testimonial along with your name.
Use of your Personal Information
HappyCo collects and uses your personal information to operate the HappyCo website and deliver the services you have requested. HappyCo may also use your personally identifiable information to inform you of other products or services available from HappyCo and its affiliates. HappyCo may also contact you via voluntary surveys to conduct research about your opinion of current services or of potential new services. You will always have the option to unsubscribe (see To Unsubscribe From HappyCo below.) HappyCo does not sell, rent or lease its customer lists to third parties in which we do not have a formal agreement to provide services to HappyCo and our customers or prospects. HappyCo does not share personally identifiable information except as described in this policy. HappyCo may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, HappyCo may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries or contact you based on your interest to receive such communications. Such third parties are prohibited from using your personal information except to provide these services to HappyCo, and they are required to maintain the confidentiality of your information. HappyCo does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
General Privacy Practices
HappyCo also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites using log files
There is also information about your computer hardware and software that is automatically collected by HappyCo. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by HappyCo for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the HappyCo website. For these purposes, we do link this automatically-collected data to personally identifiable information such as name, email address, address, and phone number.
The HappyCo website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize HappyCo pages, or register with HappyCo site or services, a cookie helps HappyCo to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same HappyCo website, the information you previously provided can be retrieved, so you can easily use the HappyCo features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the HappyCo services or websites you visit. HappyCo keeps track of the websites and pages you visit within HappyCo, in order to determine what HappyCo services are the most popular. This data is used to deliver customized content and advertising within HappyCo to customers whose behavior indicates that they are interested in a particular subject area.
Flash Cookies and Other Third Party Tracking Technologies
The Adobe Flash Player (and similar applications) use technology to remember settings, preferences and usage similar to browser cookies but these are managed through a different interface than the one provided by your web browser. This technology creates locally stored objects that are often referred to as “Flash cookies.”
HappyCo does not use Flash cookies. However, our Clients of our software platform may create pages on the HappyCo platform that employ Adobe Flash cookies. Our Terms of Service requires our Clients to inform you about their use of Flash cookies. HappyCo does not have access or control over our Clients’ Flash cookies, but you may access your Flash management tools from Adobe’s web site directly.
Similarly, our Clients may create pages on the HappyCo platform that use technology from tracking utility companies, such as cookies and web beacons The use of these technologies by our Clients is not covered by our privacy statement. We do not have access or control over these third party tracking technologies.
Clear Gifs (Web Beacons/Web Bugs)
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customer’s personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see Choice and Opt-out.
Third Party Tracking Technologies
HappyCo websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on HappyCo or the site; (b) protect and defend the rights or property of HappyCo (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of HappyCo, or the public.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, request deletion on our site by emailing us at [email protected] to our Privacy team. We will respond to all access requests within 30 days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the HappyCo website.
If you provide HappyCo with user information, you have the following rights with respect to that information:
To review the user information that you have supplied to us
To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
To request that your user information not be used to contact you
To request that your user information be removed from any solicitation list that we use
To request that your user information be deleted from our records and
To opt out of being solicited by this website or third parties
To exercise any of these rights, please contact us at [email protected]
Security of your Personal Information
No method of safeguarding information is 100% secure. HappyCo uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. HappyCo secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive personal information (such as a credit card number) is collected on our site and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to this Statement
HappyCo will occasionally update this Statement of Privacy to reflect company and customer feedback. HappyCo encourages you to periodically review this Statement to be informed of how HappyCo is protecting your information. When such a change is made, we will update the “Last Updated” date above. If we make any material changes we will notify you or our Client by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
To Unsubscribe From HappyCo
You may unsubscribe from HappyCo marketing communications by clicking on the “unsubscribe” link located on the bottom of the company’s emails. Additionally, you may unsubscribe by contacting HappyCo Support at 1-888-666-9184.
HappyCo’s customers may send emails from our platform with HappyCo’s logo to show our tools capabilities however HappyCo does not control the email addresses directly and therefore cannot unsubscribe you from our customers’ emails on your behalf. Please contact the sender of that email which will include proper unsubscribe links if sent via our product.
HappyCo welcomes your comments regarding this Statement of Privacy. If you believe that HappyCo has not adhered to this Statement, please contact HappyCo at [email protected] We will use commercially reasonable efforts to promptly determine and remedy the problem. HappyCo is located at 1000 Van Ness Avenue, Level 3, San Francisco, CA 94109. We can be reached by phone at 888-666-9184