About Lighthouse Cove
Lighthouse Cove is a property management company that manages more than 450 one, two, and three- bedroom apartments, townhouses, duplexes, and single-family homes on the Kitsap Peninsula of Washington state. The company strives to provide quality housing for all income levels and works with a variety of agencies to find housing for all.
- Headquartered at Columbus, Ohio
- Operates student residential communities at the University of Arizona, Texas A&M, Texas Tech, Ohio State, and Ohio University
- Because the company’s tenants are students, the vast majority of its properties need to be inspected, cleaned, upgraded, and re-rented at the same time.
Lighthouse Cove Goes Green While Increasing Operational Efficiency
Lighthouse Cove Property Management is a well-established firm that offers
both its tenants and landlords superior customer service. Its small but dedicated team of brokers, property managers and administrators provides the sort of personal attention that just isn’t readily available at bigger property management companies.
Their usual level of customer service, however, was challenged every time a tenant vacated an apartment or house and the inspection process would begin – and a tenant wouldn’t know if they were getting their security deposit back until the unwieldy process was finished, often several days later.
Here’s why: Lighthouse was using a paper-based inspection system, which meant an inspector would enter the empty apartment and take hand-written notes on the condition of the dwelling’s walls, floorings and carpeting, window treatments and appliances. He’d also snap a few photographs with his digital camera to document instances of disrepair. An inspector would undergo this same process in several apartments or homes every day. After several hours in the field, he or she would return to the office and face the monumental task of matching all the data he collected with tenant files, as well as matching the photographs to an individual unit and tenant. Sometimes, paperwork would sit there for another full day or more. And, when it was finally done, the sheer volume and complexity of the work meant it would sometimes have errors.
Once files were reconciled, he would then need to fax reports to various people at the property management office, so that they could process both repair/maintenance tickets and the tenant’s refund. The time it took for maintenance requests to be filed and then executed meant apartments were empty for longer periods of time than necessary, at the cost of lost revenue for landlords.
As they continued to grow, Lighthouse Cove Property Management knew they had to find a better method of conducting inspections to speed up the process, reduce the mountains of paper, make life easier for the inspectors, settle any disputes over the condition of the unit, and please both tenants who were due refunds and landlords. HappyCo - and its new innovative technology for home inspections – was the solution Lighthouse Cove knew it needed.
“As soon as we looked at the product and saw a demo, we knew it was THE way to bring our property management process to the next level,” said Chrysztyna Rowek, Owner and Designated Managing Broker. “This has dramatically sped up how fast we can move tenants in an out of apartments; that makes the outgoing tenant happy, it makes the incoming tenant happy and it makes the landlord happy. We’re thrilled because this helps us ‘go green’ and use less paper. But what really sold us on the product was how efficient it makes our team. Now, our inspectors and even those in our office can send reports directly from the app to whoever needs to receive it – a tenant, a landlord, our maintenance team, or even to each other. Efficiency means good customer service – and that’s what we’ve strived to deliver since we rented our first apartment.”
HappyCo was able to customize, install and deploy Lighthouse Cove’s new app within just a few weeks, getting them on the fast track to a more efficient process. What’s more, Rowek said she was pleased with HappyCo’s willingness to make additional tweaks to the product to best suit their needs. “We are so appreciative of the way HappyCo treated us; we feel like a true partner and not just a another company that ordered their product. They’re fantastic.”