Feb 24 Webinar with Buildium: Severe Weather Prep and Recovery


Weather maintenance emergencies are at the top of most property management companies’ lists of nightmare scenarios. Whether it is protecting against an oncoming hurricane, sweltering in a heat wave, recovering from a snowstorm, or combating the creeping threat of a deep arctic freeze—it is critical for property managers to be prepared for any contingency.

Learn how to reduce the impact of severe weather on your properties by joining Jameson Aguero of HappyCo and Darcy Jacobsen from Buildium for a free webinar where they will share ideas to help your company minimize the impact of bad weather.

The webinar will take place on February 24, 2016, 11am-noon PST/2-3pm EST.

You will receive:
- Pro tips, forms, and checklists for protecting against severe weather.
- Suggestions for deploying faster, more painless emergency maintenance.
- Ideas for better preparing staff and renters, and minimizing damage and cost.

Register now at http://www.buildium.com/severe-weather-webinar-feb-24/!

HappyCo & Buildium Offer Multifamily Industry's 1ST Integrated PROPERTY INSPECTIONS Solution

HappyCo is excited to announce that we have partnered with Buildium to offer the multifamily industry’s first integrated property inspections solution! Buildium customers can now complete all inspection actions in the Happy Inspector app, and the report automatically syncs to that property unit in the Buildium platform. By combining the power of the Happy Inspector mobile app and the Buildium property management software, property managers and management companies can achieve complete control over the quality and maintenance of their buildings.

Check out the full press release, featured on Multifamily Biz, here!

Can You Picture This? How Residential Property Managers Can Save Time and Money


Despite major advances in technology in the last 15 years, photographs are still an afterthought when it comes to most property inspections. Sure, inspectors can pull out their mobile phones and take shots of stained carpets and frayed curtains, but in a best-case scenario it takes a property manager or clerical staff several hours to correctly match each digital photo to a specific tenant record. And in a worst case, the photos are lost forever in someone’s inbox or are saved to a general location—making it impossible to later associate those photos to the correct tenant and property. That’s because most paper-based inspections don’t have a good way to integrate photos with individual inspection records.

Paper-based property inspections are not only more time-consuming and error-prone than digital alternatives, they also equal lost revenue for property owners. That’s because when it comes down to disputes over damage deposits, the lack of photos can mean the difference between tenants paying for damage that they caused and owners being forced to cover the costs. That’s especially true in California, where many cities place the onus on property companies to prove that renters caused specific damage if they want to withhold all or some of a damage deposit. And the only real way to demonstrate that damage occurred in a unit is to have clear photographic evidence that shows that a problem occurred after a tenant moved in.

The easy answer would appear to be to take more pictures, but that’s only half the battle. Photos need to be clearly timestamped so that property managers can show the “before” picture if a dispute arises. In addition, there needs to be dates associated with the “after” images so that there is no doubt as to when damage occurred.

Of course, taking photos doesn’t mean a lot if there’s no good way to manage them in a timely manner. Having inspectors email pictures to the head office might be a good way to build a case, but most disputes (by law) have to be resolved in a few days so that tenants can get their money back as quickly as possible. This is where an email-based system is destined to fail: as everyone who works in the residential property industry knows, trying to match paper inspection forms to emailed photos is a cumbersome process that doesn’t lend itself to speed, efficiency, and accuracy.

What if there was a way to make photos an integral part of the inspection process? What if capturing an image was as easy as writing down that a microwave is in working order? That’s where the new generation of inspection tools are playing a critical role in helping the residential property industry maximize profitability and minimize expensive risks. So as technology becomes more and more important, make sure that you are taking advantage of tools that will seamlessly integrate photographs into all inspections and eliminate the disputes that often arise–and get resolved in tenants’ favor–because of a lack of ironclad evidence related to damage in your units.

How to Introduce BI to Newbies


In October 2015, HappyCo released its very own business intelligence tool, Happy BI. Our CEO, Jindou Lee, a former real estate investor, has a keen understanding about why every real estate and property management company needs to have a BI tool in order to make factually-informed, data-driven decisions.

But, just because HappyCo's CEO knows the importance of BI for real estate and property management, doesn't mean that everyone in these industries is aware of their need for it, or even what BI is. Which is why Lee recently released "3 Tips for Introducing BI to Newbies" to the press, outlining what BI can do for any company currently using paper-driven and "intuition" based practices.

To summarize, Lee says that there are three key factors to talking about business intelligence.

  • Tailor the conversation to what BI can do specifically for the individual involved in the conversation. Data collectors working in the field and stakeholders or investors have two very different roles in a company, so talking about how BI will directly aid their work and responsibilities is very important.
  • BI provides instant access to information that can't be known through intuition or estimations, which makes talking about the tools available to collect real, consistent data another very important key point.
  • When it comes to making high-priced decisions, data analytics become priceless. By making examples of BI success stories, even newbies can easily see why all business needs to be backed by facts.

To read the full article by HappyCo's very own CEO, Jindou Lee, check it out on TDWI's website here.


A Gift for You—Inspector 3.9.1!

To close out 2015 and celebrate the holidays with cheer, we’ve overhauled report formatting in Happy Inspector 3.9.1. Update through the App Store today, and the Force will be with you in 2016!

Column Style Report

Improve your report’s readability by organizing inspection ratings in columns. Just tap Settings in the report preview, then tap Report Formatting and turn on Column Style Report. With the new option, your ratings are now presented in easily scanned columns for Happy customers. 

Streamlined Report Settings

Easily navigate between settings in the streamlined Report Settings panel. Report options are now organized by header, scoring, report formatting, and email, so it’s faster to find what you’re looking for — and faster to finish your report. 

Secondary Notes

Now add a secondary notes column to your report. This highly requested feature gives your recipients room to comment on your findings. Turn it on under Notes Preferences in the Report Formatting settings by selecting an option that includes “Extra Notes.” You can customize the column’s title by tapping Extra Notes Title.

Email Presets

Save time when emailing reports by creating a preset email message. Just add your email text under Report Settings > Customize Email > Email Template, and the next time you share your report, the text will be automatically populated into your email.

Create A Landscape Report

Inspector now supports landscape orientation for your reports. Just turn on Create Landscape Export under Report Formatting in Report Settings.

Updated Manage Dashboard

The Manage Dashboard sidebar has been streamlined to make it easier to navigate between company folders and find administrative settings. Additionally, the web template editor now allows you to select multiple items and edit them at once. Log in to your account at app.happyinspector.com to see the new changes.

Bug Fixes

In addition to the new features above, Inspector 3.9.1 includes performance, stability, and general bug fixes for inspections and reports.

Thank you for supporting HappyCo throughout 2015. It could not have been such an amazing and productive year without you. If you have any questions or feedback, you can click the green bubble in the bottom right hand corner to live chat with our support team, or email us at [email protected].

Happy Holidays from HappyCo!

Templates, Templates, and More Templates!

With all of the new features that we've been releasing lately, we've made sure to focus on the basics, the starting point for all of our users—templates! Since an inspection template is the core of being able to complete an inspection, we knew that new features and functionality needed to be centered around templates. We've recently rolled out three new exciting elements to our mobile Inspector and web Manage V3 apps.

1. Edit Templates on the Web — Sometimes, tasks are easier to complete with a full laptop or computer, instead of a tablet or smartphone, which is why we have just released the ability to edit templates on the web through your Manage account. Create and edit rating groups; create, edit, and move around sections and items; write and edit internal notes—all with the convenience of using a full keyboard. Changes will sync automatically to your device, so that the templates are ready to use on your next inspection. To access this feature, log into your Manage dashboard on the web and select a folder, then click the Templates tab, select the template you wish to edit, and finally click 'Edit Template'. A video, which is also shown here, will be available on the screen to walk you through the editing process.



2. Form Digitizer — Paperbound to paperless, that is our motto, but we realize that those paper forms that you've been using are tried and true. Introducing our new Form Digitizer! Instead of contacting our support team, asking them to create templates from your current forms, and then sending over the forms all in different steps, you can now simply tap into the Templates tab from the app home screen and upload your forms through the Digitize Your Form option. *Available now with the 3.9 mobile update*


3. Template Library — We've been creating templates for different industries and use cases for a couple of years now, and with our old V2 app, users could view many of these templates on the web. But then we thought, why shouldn't our users be able to browse through these templates in the mobile app and download them for their own use? So, that's exactly what we did! Now you can find the option to Browse Template Library under the Templates tab on the home screen. Find a template you like? Simply tap 'Get' and it will be added to your account, ready to select the next time you start an inspection. *Became available with the 3.8 mobile update*


Happy Templating, Happy Inspectors!

Extra! Extra! Read All About It! Equity Residential To Deploy HappyCo

November 10, 2015 marks a very special day for HappyCo, as today is the official release day of Equity Residential's unveiling of their multi-year deal to deploy HappyCo's suite of inspection tools to their nearly 500 property managers. 

You can read the official press release here, which includes quotes from Equity Residential's VP of Operations, Edward Leigh, as well as our very own CEO, Jindou Lee. The press release has gained recognition across several news castings in a mere few hours, and marks a very exciting day for all of us here at HappyCo.

Happy Inspector for Android!


We want everyone to be Happy Inspectors, not just iOS users! Which is why our engineers have been working extremely hard to get Happy Inspector ready for Android tablets and smartphones.

We are Happy to announce that that day is finally here! In August, we had our whole team, as well as many users, volunteer to be beta testers. After two months of fixing bugs that became apparent in beta, and adding features to align with our iOS version, Happy Inspector for Android is ready for release.


Like our iOS version, Happy Inspector for Android isn't just easy-to-use, its easy-on-the-eyes, because we believe that functionality and features are made even better with a clean, beautiful interface. In keeping with this ideal, the app scales smoothly from tablets to smartphones, so that you can use any device for your inspections and get the same great user experience.

A new feature that came out of the Android version, which will be available for iOS users as well, is the ability to edit templates on the web! We know that it can be painful when mass changing template sections, items, ratings, and scores in the app, so we made this function easier by completing changes on the web, available through the Manage web app.

If you are a first time HappyCo customer, you can download the Android app in the Google Play store. If you are a current customer, but would prefer to start using Happy Inspector for Android, please reach out to our support team, and we would be Happy to migrate all of your data over to your Android device. 


Happy Inspector Feature Release: Scoring!


Wouldn't it be nice, if when doing an inspection, you could somehow tally up points for items whether they were in good or poor condition, or even give items monetary values, so that at the end of a walkthrough you knew immediately the charges a tenant or guest owes? Wouldn't it be amazing, if at the end of a punched room evaluation, you could have a housekeeper's score available on the spot, no math needed?

These are all rhetorical questions, of course, because this is exactly what Happy Inspector 3.8 does! Introducing our newest feature—Scoring!

When creating custom ratings for templates, you can now add numerical values to each selection. For example, say there are 2 beds in a hotel room, but the housekeeper only made 1 of them properly. By giving the item "bed" a score of 10, the rating "good" a score of 10, and the rating "poor" a score of 0, you will be able to see that the housekeeper received a 10/20 score for bed-making. Or, maybe you are doing a move-out inspection on an apartment, and for every wall that will need repainting, the charge will be $50. You can set up "acceptable" to have a score of 0, and "needs repair" to 50. At the end of the walkthrough, say all 3 walls in the kitchen will need to be repainted, you will then be able to see that out of 10 walls, 150/500 is the final score, and the tenant will be charged $150. 

In keeping with Happy Inspector's trusted flexibility and customizability, not only can you set the scores for items and ratings, but you can choose exactly how you want the scores to appear in the final report—choose from a single number total, a percentage, a ratio, or a dollar/euro/pound amount. You can also choose where on the report the scores show—at the item level, section level, or whole report level. 

Scoring is a very powerful new feature, one that fits seamlessly into another exciting and influential HappyCo release—Happy BI, our Business Intelligence tool. What if your team of property managers didn't do just one move-out inspection, but 30 in one day across all of your multifamily properties, and you need to know just how many walls, in total, need to be repainted, so that paint can be ordered in bulk to save you hundreds of dollars? Happy BI offers at-a-glance insights into this kind of data, plus so much more. If you would like to know more about Happy BI, check out this previously posted blog, or the Happy BI webpage.

Have fun scoring, Happy Inspectors! If you have any questions about the scoring feature, or anything else, please feel free to contact our support team via email, phone, or the chat in the bottom right corner of your screen. 


Don't Just File Away Your Data — Use It with HappyCo's New Business Intelligence Tool


So, you've been gathering data about your properties, units, restaurants, rooms, shops, equipment, or whatever else it is that you manage.... inspectors have been documenting everything that is in great condition, what needs minor repairs, and what is completely broken... but, how are you going to analyze all of that data? How are you going to know, at-a-glance, just how many cases of wine you need to order this week, how many bunkbeds need replacing this semester, how many lightbulbs are out in the whole office building? 

The answer is with HappyCo's very own Business Intelligence tool, Happy BI! Drill down into folders, assets, sections, and items in an easy-to-use, drag-and-drop interface that provides infinitely more value to your data. Transform your data into knowledge about your business that you can use to make more informed decisions about what to buy and what to repair, and be able to predict more easily when heavy repair and replenish times will be coming, ensuring that funds will be ready when needed and not a moment later. Then, package all of this knowledge into beautiful reports full of poignant graphs, percentages, and dollar amounts for investors and board members to see exactly where your company is at.

If you would like to know more about Happy BI, or just Business Intelligence in general, just follow this link and fill out the form. One of our very knowledgable staff members will reach out to have a live chat with you to answer any questions you may have. 


As the Property Turns: Helping you maximize the efficiency of planning and executing student housing turnover

Every June through September, when students vacate their housing locations, property managers scramble to execute quick transitions. What’s the best way to minimize delays and maximize efficiency?  HappyCo’s proven processes and checklists ensure comprehensive planning and understanding between current and incoming tenants. Implementation of these proven techniques will help streamline the transition experience for all involved. 

Here, we’ve rounded up the top five most important things to consider as the property turns:

1.) Stagger movement days. This allows you to manage your peak workload periods, manage resources used for property recovery after vacancy and provide alternative move-out and move-in options to your tenants.

2.) Go paperless. This is imperative to improve real-time communication and enable ready access of supporting documentation and instructions. It allows for on-site or remote access and reference of all data and requisite forms. It further allows for maintaining a historical record of all transactions.

3.) Integrate and digitize your Check-In and Check-Out reports.
Comprehensive descriptions and photo recording ensures beginning and ending walk-through conditions are accurately identified and can be verified. It is hard to refute visual side-by-side documentation of conditions. Providing the initial walk-through to the tenant, prior to their departure, would also allow time to improve the property’s condition prior to the final walk-though.

4.) Provide a comprehensive list of alternatives for departing tenants to consider for furniture movement in advance of the move out date.
A key element in improving transition readiness and execution is sharing information to enhance planning and schedule execution. Providing alternatives for the movement, storage or disposition of furniture enables tenants to arrange for needed resources. Lessons learned from prior transitions help to prevent delays and improve the property’s condition and curb appeal at departure.

5.) Provide your tenants with a list of items to accomplish (check out list) to expedite inspection and remediation.
This entire process may be new to the tenants. By providing a move-out checklist, you will allow for sequential activities and comprehensive coverage of the steps needed to vacate or move in. This further provides a higher probability of property readiness for immediate showing and affecting the next rental.


Getting Your Vacation Rental Property Portfolio Ready For Autumn

If the emergence of pumpkin-spice everything is any indication, summer is breathing its last toasty warm breaths and the cooler days of autumn are moving in.  For property managers, this means that the bustling summer vacation season is drawing to a close, and the transition to fall is dead ahead.

As kids go back to school and the stream of non-stop vacationers begins to trickle down, property managers now have the opportunity – and the need – to tackle full-scale inspections and maintenance projects at their vacation rental properties.  The goal, of course, is to get these tasks completed as quickly and efficiently as possible so that the properties can again be rented for the fall tourism season. With that goal in mind, here are five ways to have a more efficient transition from summer to fall.

Start well in advance; let technology work for you.  Inspecting dozens of vacation units can be a time-consuming affair, with mountains of paperwork and piles of maintenance work orders. When time is of the essence, and property managers want to maximize the time between seasons, the solution is to turn to new technology that streamlines the inspection process by digitizing it from start to finish. Property inspectors are now able to inspect a site, assess conditions, take documenting photographs, generate work orders and send reports – all using a mobile web-based platform, such as Inspector

Get ready for “the fall.”  We don’t call autumn “fall” for no reason.  As the leave fall, many will inevitably end up on roofs and in gutters.  It’s vital to get roofs cleared before fall and winter to reduce the possibility of roof damage (or collapse) associated with heavy rains or snow. Clogged or broken gutters can lead to flooded foundations or, in cases of freezes, ice damage to structures. Investing in gutter guards can make quick work of alleviating this issue.

Get the pests under control.  When the weather gets cooler, critters seek warmth and that means they’ll seek out any crack or hole that gains them entry into a building. The best and quickest offense is a strong defense, so plan on executing the following strategies: Locate their entry points and seal them off—secure dryer vents, caulk gaps between trim and siding, clean and seal soffit gaps, stuff copper mesh to holes insects use to get inside, seal doors and windows

Make properties energy-efficient. As the weather turns from hot to cold, there is a window of opportunity where neither air conditioning nor heating are required. Use this time to undertake quick and easy cost and energy saving projects such as cleaning filters, installing programmable thermostats, and adding efficient blinds or curtains.

Increase curb appeal. If the properties are located in a part of the country where the leaves turn vibrant shades of red, orange, and yellow, the leaf-peeping guests will come. But the last thing these nature-lovers will appreciate is to pull up to their vacation home and see drab landscaping. In addition to preparing lawns for their winter slumber (fertilizing, seeding, etc.), fall rental properties will make a big impact if they’re dressed for the part, so bust out the pumpkins, mums, and goldenrod to greet vacationing guests with a burst of fall color. 

A Happier Inspector—Upcoming Additions and Fixes


Here at HappyCo, we are always busy listening to customer feedback and engineering new ways to improve Inspector based on the feedback we get. We are happy to announce that there are some BIG changes in the works. 

1. Inspector for Android is in beta as we type! We are very excited to be getting Inspector into the hands of people using Android devices. This version has the same look and feel as the iOS version, and is currently being tested by about 30 customers who have requested an Android version in the past. Everything has been going smoothly with the beta version, and we will have it out for all users to choose the device of their liking soon. 

2. Faster Indexing! Long indexing times can be a real pain, and we've been working hard to lessen that pain by getting your device set up faster and you inspecting more quickly. With our next release, 3.7.1 on iOS, indexing time has been reduced significantly, even for our customers with large amounts of data. 

3. Changes to default settings! We started to realize that some of the default settings that we shipped Inspector with were not very apparent to our users. After much feedback, we have changed some of our defaults to better suit the out-of-the-box needs of our users, which will appear in our 3.7.1 release. Use Cellular Data will be automatically turned on, so that when inspecting from your iPhone, Inspector will continue working even when not on WiFi. Edit Templates will also be automatically set to on, to reduce confusion over not being able to edit a template right away. 

4. Scoring! With our planned 3.8 iOS update, you will have the ability to add numerical values to items and their rankings. After generating a report, these values will be calculated into individual item scores, section scores, and an asset a whole score. Furthermore, the numerical value can be set to appear as a monetary value, so for example, upon completing a move-out inspection, a tenant's deposit - charges can be included right in the report. Here is a short video to give you a preview of what scoring will be like. 


5. Customizable Assets! Inspector is used for much more than just property management, and not all assets are properties or units. This is why we are in the beginning stages of developing a customizable assets feature, so that you can name your assets to fit your needs. Common other asset types we've been asked for are rooms, vehicles, equipment and machinery, and even people, for completing employee assessments. 

6. The HappyCo Template Library! Working at HappyCo, we know how many use cases there are for Inspector, but we've noticed that not all of these use cases come to the mind of our users. We are happy to release our template library so that you can not only see all of the different templates we have created for Inspector, but download them for FREE! 

If you have any questions or comments, we are always happy to hear your feedback via chat or email at [email protected]. Happy Inspecting! 




Follow These Simple Steps To Construction Worksite Safety


The Occupational Safety and Health Administration (OSHA) says that, on any given day, nearly 6.5 million people are at work at more than a quarter of a million construction sites across the United States. Unfortunately, those same people are at the highest risk of being seriously or fatally injured on the job, mostly from falls from heights, trench or scaffold collapses, accidents involving machines and equipment, electric shocks, and failure to use the proper protective gear.

The good news is that many of these types of accidents are preventable, as long as workers operate with an abundance of caution and adhere to safety measures. When lives are on the line, construction site foreman and managers must make safety a top priority.

Here are some of the top tips to help ensure constructions workers remain safe on the job.

Do a walk-through of the site. 
Foremen should make this their first task of the day, using the time to identify any hazards that may have materialized during the prior day’s work. Be on the lookout for any potentially hazardous chemicals or materials laying around, scaffolding that may have shifted, or safety barricades that may have been inadvertently moved.  First-time site inspections must include a survey of any underground utilities, such as gas, water or telecom lines; such obstructions must always be marked with barrier tape or signs.

Make sure everyone is properly trained.
OSHA requires that all operators musts have certified and identifiable training on machines or equipment, even if they’ve been running a certain machine so long they believe they can do it blindfolded.  Models and features change, and a refresher course can often remind an operator that they have gotten lazy when it comes to safety rules and operating techniques.

Keep people a safe distance from the action.
Workers on a site have the tendency to want to be near the action, even if they’re not operating a machine at that moment. According to the website “For Construction Pros.com,” backhoe operators report that their biggest headache is when other workers that crowd their machine when, for instance, a hole is being filled or dug. This puts other people unnecessarily at risk, so don’t allow it.

Never ignore the simple safety rules.
Never let workers walk onto a site without a hard hat, and don’t allow them to forgo wearing safety-rated boots or anti-slip footwear, work gloves, protective apparel or ear plugs. Harnesses and seat/safety belts are a must, too, even if the job is relatively low to the ground or using them seems unnecessary. If a machine starts to tip, or a scaffold begins to give way, a seat belt or harness becomes a lifeline. Likewise, when loading or unloading a piece of equipment, always be sure workers have a spotter for guidance; doing it alone – and encountering trouble – can turn bad in a hurry.

Be vigilant with electricity. If workers are using plugged-in portable devices, such as grinders or drills, always check that the cables are protected, that the metal casing is grounded, and that the power supply is provided with an earth leakage circuit breaker. Never allow the electrical tools to come in contact with water.

Use a common sense approach to keep the site as safe as possible.
Keep first aid nearby at all times to treat minor cuts and burns as quickly as possible. Make sure all work areas are well lit to prevent trip and fall injuries.  Make sure workers are aware of swing radiuses of heavy equipment. Be sure ladders and scaffolding are free from defects and fully secured before using.  Keep debris off walkways. 

At the end of the day, a few sets of discerning eyes and a measured approach to adhering to safety rules will keep workers safe and your project on track.

The Most Productive Communication Practices For Managing Student Residents (and their parents!)

Communication is the most important aspect of what we do as property managers. Managing student housing units can prove to be one of the most challenging work conditions as we not only have to deal with our tenants – but also their parents. In student housing we are often the eyes and ears for the parent; this is important because they are the ones who can provide the most support for a positive rental experience.

At times this communication can be challenging so, here, we’ve rounded up our top five communication practices for managing your tenants (and their parents!):

1. Establish ties. As a general rule of thumb, encourage parents to always co-sign with their child. This will allow for a direct line of communication. 

2. Get Tech Savvy. Accurate record keeping combined with automated software will help to reinforce the commitment of payment from the occupant in addition to providing timely notifications of delinquent payments and follow-on actions.

3. Make a plan. While respecting the student's responsibility and independence, you must not lose sight of maintaining communication with the parents. Be sure to establish a mutually agreed upon communication channel with the parents so that they are informed of the status of the lease regularly.  

4. Chat regularly. There are times when the occupancy of the unit will change during the lease period. To be sure that you are aware of these circumstances, consider a more frequent communication rhythm with your tenants.

5. Be helpful. The most stressful period will be just prior to and during turnover at the end of the lease. The objective is to secure renewal or facilitate a planned transition. Be sure to communicate all move-out processes, rules and regulations in advance and provide suggestions and any potentially useful information to your tenants.

Communication can be further complicated by multi-family units. Under these circumstances, you’ll need to establish a clear understanding with the tenants through a formal meeting shortly after they move in. While untraditional, this will accomplish three objectives: (1) you will establish the status of the property after occupation and (2) you will personally reinforce the terms of the lease regarding maintaining property condition, rent payment and walk-though expectations and (3) you’ll clarify the best way to contact your team.

How To Hack Your Turnover Tips To Make Turnover Faster & Easier Than Ever Before

It’s no secret that managing expirations and planning in advance will make for a smoother transition at turnover.  While having a clear strategy will help you to meet the industry standard of three days, it isn’t always easy. Generally, your tasks will differ from property to property – and it’s challenging to get your entire team on board with turnover processes and policies.

Here are some quick tips to help you hack your turnover and keep your team on top of the chaos this year:

Involve yourself in the process. Make sure to stay active and involved in the turnover process. It is imperative that you have a clear strategy for lease expiration management and that the process is organized and proven. Make any adjustments necessary to ensure the success of your team. 

Pre-inspect. Conducting pre-inspections before your tenants move out will enable you to figure out in advance any work or repairs that need to be done. You’ll save your maintenance crew a lot of time and have a chance to provide your tenants with a move out checklist and suggestions for prepping their property for move out. 

Take photographs and organize files digitally. By keeping everything online and organized, you’ll be able to manage your properties and execute turnover a lot more efficiently. You’ll spend less time on clerical work in the office and more time on site helping your tenants prepare for a smooth transition. 

Bill before you turn. If you discover any problems during pre-inspection that your tenant will need to cover, be sure to bill at that point in time. Yes, it’s possible that more damage could be caused to the property prior to final inspection, but this will cover a majority of fees incurred. 
Train your staff. Hold a boot camp to get everyone on the same page, review the plan and go over individual responsibilities. Ensure that everyone is on board with your processes and procedures and answer any questions that your staff may have.

Incentivize your team. Think sales spiffs, but for maintenance/facilities staff to reduce make-ready time and resource consumption. This applies to your entire team from leasing agents to maintenance crews.


[eBook] A Property Manager's Ultimate Guide To Technology

There's a lot happening with technology today and it's getting harder by the day to keep up, especially in an industry as fast-paced as property management. Our new eBook, A Property Manager's Ultimate Guide To Technology, will help get you caught up to speed on the latest technology jargon and terms, discover new tools and apps for property management and learn about best practices for implementing new technology in property management all the way from evaluation to deployment.

  • Tech Tools for Property Managers That'll Make Inspector Gadget Jealous
  • Top Mobile Apps Your Company Should Be Using
  • Tech Jargon Demystified
  • Find out what an API is and how Big Data is changing your business
  • Three Part Series For Deploying New Technology
  • Evaluate, Educate & Get Buy-in, Implement
  • How Digital Photos Can Optimize Your Bottom Line
  • And more...

You can claim your free copy by clicking below:

Updates to Inspector - Create templates, eSign, dashboard and more!

There has been a lot of updates and improvements to the Inspector product in the past 4 months. We wanted to share with you a summary of the key updates:

1. Create and edit templates on the fly

You can easily create a new inspection from scratch or edit it on your mobile device. Want to save time? Duplicate an existing template and then modify it. 

2. Faster sync
Your photos and data now upload faster from the device to the cloud, backing up your inspections at a speedier rate!

3. eSignature for reports
Increase accountability with team members e-signing reports on their mobile devices. You can also watch this video on how to create, sign and send a report. 

4. Share reports with your contacts in a few taps
Instantly share a link to a report to your contacts. You can choose these options:  

  • Contact from your iPhone/iPad phonebook
  • Contact associated with the asset
  • Select your email address
  • Type in an email address.

The recipient will receive an email with a link to the report. It's as easy as 1-2-3!

5. Keep an eye on your team with dashboard
Get a birds' eye view of your weekly inspections and photo count. Need a custom dashboard? We can create them on request. Contact us on [email protected].



6. View templates on web
You can view the templates you create on your iPhone/iPad on the web. Select your favorite templates and copy them to folders. 

7. Signup for the Android app beta
We've been busy as a beaver working on an Android version for the Google Play store. We are now opening it up to Android beta testers. All our beta testers will receive a free Inspector by HappyCo t-shirt and 3 months' free subscription when the official Android release is available. Contact us via [email protected] if you would like to get early access. 

If you have any questions, please let us know via chat or email us on [email protected]


Make Inspector Gadget Jealous With These Tech Tools for Property Managers

 WegoWise utility management platform

WegoWise utility management platform

WegoWise is an online platform that helps property owners, investors, and managers improve the energy and water efficiency of their portfolios. Monitor your property’s water and energy usage for as little as $10/building/month from your computer.

At $199 per camera, you can easily and affordably set up a wireless video monitoring system around your community’s recreation, leasing and common areas. You can view the cameras right from your mobile device, meaning that if you have to go off-property or you want to check in during the evenings, you can still have an eye on what’s going on. The best part? They’re internet-enabled, so they can be easily set up to send you notifications or to start recording based on activity triggers.

 DropCam wifi-enabled video 

DropCam wifi-enabled video 

 Kwikset Bluetooth powered lock system

Kwikset Bluetooth powered lock system

Kevo by Kwikset
These ‘smart locks’ eliminate the process of re-keying doors for move in/move outs. Each unit’s door that is outfitted with a Kevo lock can be paired to a resident’s mobile device or user a key fob. eKeys can be assigned to maintenance personnel, contractors and residents’ guests.

This handy platform automatically notifies residents of packages received for them at the clubhouse. PackageLog estimates that it saves five minutes per package for the property manager and that it helps with retention too, adding 4+ ‘touches’ per resident per package. Pricing starts at $49/property/month.

 PackageLog parcel management

PackageLog parcel management

 Tile Asset-Location Technology

Tile Asset-Location Technology

Attach a ‘Tile’ to any item (perfect for key rings!) and use the Tile mobile app to find the location of that item. No more lost keyrings, iPads or other items that are constantly getting misplaced around the office. They adhere to almost any surface and have battery life that lasts for a full year from the time they’re shipped. They’re available for $25 each.